Always Remember Your Customer’s Name
I was contemplating a number of sensational titles for this article, but finally settled on a sober, straight forward one instead. That’s because, I wanted people to get the message even if they don’t...
View Article3 Simple Tips to Make Customer Hold Times Bearable
Nobody likes to wait. Definitely not when they are paying for your product or service and they are in need of your help. Even those customers who call the support line like a Zen guru are often ticked...
View Article3 Tips to Handle Irate Customers in Public Forums
These days customers have become very vocal. There is no way one can mishandle a support request and get away with it unscathed. Customers don’t mind airing dirty laundry in public irrespective of who...
View ArticleUnder Promise and Over Deliver
When somebody promises me something and fails to keep up with it, I feel let down and annoyed. The trust I have on the person takes a heavy beating. It’s just not me that feels this way about broken...
View ArticleThe Right Way to Resolve a Customer Support Issue
Redundancy is inevitable in the customer support business. Depending on how capable your helpdesk app is, the burden might lighten a bit. This is more felt when you are in a voice process. There are...
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Lessons in Customer Support: PayPal, Apple and GetApp
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small, handled their customer service issues here. The art of making customers happy is...
View ArticleLessons in Customer Support: Samsung, JC Penney and PayPal
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small, handled their customer service issues here. Samsung Scores Big The guys behind...
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Two Lessons In Customer Support from Apple
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small, handled their customer service issues here. Good or bad, nobody does it as...
View ArticleLessons in Customer Support: EA Games
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small, handled their customer service issues here. EA: Big Goof Up, But a Great Follow...
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Add Arabic Language to your Customer Support System
One of the oldest languages, Arabic is also among the most widely spoken. HappyFox now allows you to support your customers in Arabic. To do so, follow the steps mentioned below: 1. Click on ‘ My...
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Customer Satisfaction: Rate the smile. And the bagel
Have you ever been to the bagel shop right outside your office? (Who am I kidding? Of course, you have!) Have you ever wondered what the bagel seller rates his bagel on? The dough? The softness? The...
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25 customer service books you should read
Will a customer service book help understand customer service trends? Perhaps. There is no dearth for customer service books these days. But have you read the best ones? We at HappyFox have listed 25...
View Article12 Best CRM Softwares for your company
Help desk and CRM is a win-win combination for any company. It not only lets your sales and support teams work in sync, but also keeps your customers happy and provides a uniform relationship...
View Article5 Customer service tips for the perfect travel experience
Travel providers are struggling, thanks to disturbing economic downturns, poor weather conditions and changing trends amongst travelers these days. Yet, according to the World Travel & Tourism...
View ArticleEnhance your Customer support. With the power of Screencasts
Effective communication is very important for customer support. Pages of content with plenty of screenshots, while helpful, may not be the optimal method to explain to a customer how a feature/product...
View ArticleMean Ticket Resolution Time and How to Reduce it
“45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.” – Forrester Research ‘Mean Trouble Ticket Resolution Time’ or Resolution Time as it is...
View ArticleCustomer Service – The stepping stone to Brand Loyalty
Last year for Christmas, a famous airliner company surprised all of their customers by asking them for a Christmas wish-list before they boarded the flight. And by the time the customers reached their...
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Strengthen your customer. With robust Self service portal
The days of Support agent → Customer model of customer service are behind us. Customers find data input to be tedious. Voice calls and mails have taken the backseat and self service has begun to take...
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What is Customer Service, Why you need it & How you can do it best
No great product is going to sustain in the market without knowing the needs of the customer – pre and post sales. Customers are demanding “96% of unhappy customers don’t complain, however 91% of those...
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Help desk goes social. HappyFox integrates with Facebook
The number of questions asked on brand pages on Facebook has increased by 85% over the last year ~ Social Bakers The above statistic from 2013 explains the powerful impact of Facebook. When customers...
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